CHRISTOPHER DOWNEY & another [Note 1] vs. CHUTEHALL CONSTRUCTION CO., LTD.

HANLON, J. After a trial, the jury returned a verdict for the defendant, Chutehall Construction Co., Ltd. (Chutehall). The plaintiffs, Christopher and Mairead Downey, appeal from the resulting judgment. Their appeal presents a narrow issue -- whether a contractor's potential liability for a violation of the relevant building code, which, pursuant to G. L. c. 142A, § 17(10), constitutes a per se G. L. c. 93A violation, is waived when a homeowner requests that the work be done in a manner that results in the code violation. [Note 2] We agree with the Downeys that, at least in the circumstances of this case, an oral waiver of building code

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requirements by the homeowner does not preclude the contractor's liability for a building code violation -- and the resultant c. 93A violation -- particularly where a violation carries potential public safety consequences.

Background. The jury could have found the following facts. The Downeys hired Chutehall in 2005 to replace the roof and a roof deck on their townhouse in the Beacon Hill section of Boston. It is undisputed that the building code permits no more than two layers of roofing on the building. See 780 Code Mass. Regs. § 1512.3 (1997). The original proposal that Chutehall submitted to the Downeys, as well as the final bill, included a line item for stripping off the existing roof system. In fact, however, Chutehall did not strip the roof, but instead installed a new rubber membrane over the existing roof. Sharply disputed at trial was whether Christopher Downey represented to Chutehall that there was only one layer of roofing at the time of the work; refused to permit Chutehall to strip the existing layers from the roof; refused to permit Chutehall to do test cuts in the roof to determine the number of existing layers; and specifically instructed Chutehall to install a new rubber membrane over the existing roof. [Note 3]

A few years after Chutehall put on the roof, the Downeys sought to install heating, ventilation, and air conditioning (HVAC) equipment. The HVAC contractor cut a hole through the roof and discovered four layers of roofing materials and evidence of leaking (that is, wet insulation). The Downeys then hired a new roofing contractor to strip the roofing materials, put on a new roof, and reinstall the deck.

Thereafter, the Downeys filed this action against Chutehall seeking to recover the costs of replacing the roof and the deck. [Note 4] The only claim at issue is the G. L. c. 93A claim, premised on

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Chutehall's violation of the provision of the building code prohibiting the installation of a new roof over two or more layers of roofing, which, as noted earlier, in turn constitutes a violation of G. L. c. 142A, § 17(10). In a decision denying the parties' cross motions for summary judgment, the motion judge, relying on comments made in Reddish v. Bowen, 66 Mass. App. Ct. 621 , 625 n.10 (2006), ruled that a jury could conclude that Chutehall's violation of the code was not knowing or intentional if they found that Chutehall had relied on statements from Christopher Downey that there was only one layer of roofing on the roof. [Note 5]

At trial, the Downeys filed a motion in limine, seeking to exclude evidence of Christopher Downey's alleged representations concerning the roof as well as his instructions to Chutehall not to strip the roof, on the ground that a consumer's oral waiver of building code requirements cannot be a defense to liability. The trial judge denied the motion, referring to the earlier ruling on summary judgment as the law of the case. [Note 6] In addition, over the Downeys' objections, the judge instructed the jurors that they could proceed to determine damages only if they found that the building code was violated and that the violation was not done at the insistence of the Downeys. [Note 7] That question also was included

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on the verdict slip. [Note 8], [Note 9]

In response to special questions, the jury found that installation of a new roof over three preexisting layers violated the building code, but that the violation was the result of directions given by the Downeys. Accordingly, they did not assess damages. The Downeys' complaint was dismissed (as was Chutehall's counterclaim).

Discussion. The Downeys argue that the trial judge, misinterpreting this court's comments in Reddish, erred when he instructed the jury that a contractor may assert as a defense to G. L. c. 93A liability under G. L. c. 142A, § 17, a consumer's waiver of "safety-related provisions of the building code." In Reddish, a contractor "disregard[ed] . . . a six-foot side lot setback requirement contained in a local zoning by-law" by installing an in-ground swimming pool, not only in violation of the setback requirement, but, also, with "a portion of the concrete apron encompassing the . . . pool imping[ing] upon the Reddish [next door neighbor's] property." 66 Mass. App. Ct. at 622. The violation of the setback requirement was the result of misinformation provided to the contractor by the homeowner as to the location of the property line and instructions by the homeowner to place the pool at that location. Id. at 623-624. Also in Reddish, there was a written agreement between the homeowner and the contractor that "contained a disclaimer requiring [the homeowner] to verify the siting of the pool and relieving [the contractor] from liability with respect to the pool's location, whether on the [homeowner's] property or that of a third party." Id. at 623. The trial judge concluded that the express disclaimers, signed by the homeowner, "barred recovery . . . on all but the G. L. c. 93A claim." Id. at 625. As to that claim, the judge concluded, and we agreed, that the "improper location of the pool amounted to a violation of a 'building law' within the meaning of G. L. c. 142A, § 17(10), and

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thus constituted an unfair or deceptive act under G. L. c. 93A by operation of § 17." Id. at 629.

However, because the parties in Reddish failed to raise the issue, we declined to consider whether the contractual provisions and waivers of liability could operate as a defense to the homeowner's c. 93A claim against the contractor and "whether, even in a consumer context, there may be instances where an informed, consensual, and clear allocation of risk and responsibility could preclude recovery by the consumer under c. 93A for an unintentional statutory violation by a contractor, incurred at the consumer's request and in reliance upon the consumer's representations." Id. at 626 n.10.

This case presents that issue, that is, whether the jurors properly were instructed that, if Chutehall violated the building code "only . . . because the Downeys expressly told Chutehall to do the job in that particular way," then the Downeys' waiver is a complete defense to liability under c. 93A. As we said in Reddish, supra at 626-627, "[o]f primary concern here is the scope of G. L. c. 142A, § 17(10), which prohibits a home improvement contractor from 'violat[ing] the building laws of the commonwealth or of any political subdivision thereof,' conduct that also 'shall constitute an unfair or deceptive act under the provisions of chapter ninety-three A.' G. L. c. 142A, § 17. Generally speaking, by explicitly delineating certain conduct on the part of contractors that shall also amount to a consumer protection violation, G. L. c. 142A, § 17, reflects an intent by the Legislature 'to facilitate a homeowner's c. 93A remedies.' Simas v. House of Cabinets, Inc., 53 Mass. App. Ct. 131 , 137 (2001)." General Laws c. 142A, § 17(10), inserted by St. 1991, c. 453, explicitly "prohibit[s]" a contractor from violating "the building laws of the commonwealth or of any political subdivision thereof," and as noted, it is undisputed that installing a fourth layer of roofing, as Chutehall did, was a violation of the relevant building code.

However, "[a] statutory right or remedy may be waived when the waiver would not frustrate the public policies of the statute. . . . A statutory right may not be disclaimed if the waiver could 'do violence to the public policy underlying the legislative enactment.'" Canal Elec. Co. v. Westinghouse Elec. Corp., 406 Mass. 369 , 377-378 (1990), quoting from Spence v. Reeder, 382 Mass. 398 , 413 (1981). See Garrity v. Conservation Commn. of Hingham, 462 Mass. 779 , 785-786 (2012) (permitting waiver of conservation commission deadline does not interfere with purposes

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of Wetlands Protection Act). Accordingly, we must determine whether, in these circumstances, a waiver of a consumer's rights under c. 142A, § 17(10), specifically the right to seek relief pursuant to c. 93A, would undermine the public policy underlying c. 142A, § 17.

We note first that "ordinarily [we] would not effectuate a consumer's waiver of rights under c. 93A." Canal Elec. Co., 406 Mass. at 378. In fact, "[t]here is no language in G. L. c. 142A that restricts . . . [a] homeowner's rights under G. L. c. 93A. If anything, the statute reflects an intention to facilitate a homeowner's c. 93A remedies." Simas, 53 Mass. App. Ct. at 137. Also, § 2 of G. L. c. 142A, inserted by St. 1991, c. 453, which stipulates the required contents of an "agreement to perform residential contracting services in excess of one thousand dollars," includes a command that such an agreement be in writing and contain certain provisions, including the start and finish dates of the work to be done; "a detailed description of the work to be done and the materials to be used"; and "an enumeration of such other matters upon which the owner and the contractor may lawfully agree." Furthermore, § 2(9) of G. L. c. 142A specifically provides that "no such agreement may waive any rights conveyed to the owner under the provisions of this chapter" (emphasis supplied).

Finally, the purpose of the building code as in effect during the relevant time period, with which all contractors must comply pursuant to c. 142A, § 17(10), "is to insure public safety, health and welfare insofar as they are affected by building construction, through structural strength, . . . and, in general, to secure safety to life and property from all hazards incident to the design, construction, reconstruction, alteration, repair, demolition, removal, use or occupancy of buildings, structures or premises." 780 Code Mass. Regs. § 101.4 (1997). To permit a waiver by a homeowner of his or her right to compel a contractor to comply with the contractor's obligations under the building code would permit, even encourage, contractors, and perhaps consumers, to waive provisions of the building code on an ad hoc basis, in the hope of saving money in the short-run, but endangering future homeowners, first responders, and the public in general.

On balance, we are persuaded that, at least on the facts of this case, where Chutehall's violation of the building code is clear, where the written agreements specify that the "existing roof system" would be "strip[ped] off and dispose[d] of," and where

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there are possible consequences for the safety of the homeowner and others, a consumer's oral waiver of a building code requirement cannot defeat the contractor's liability for the violation under G. L. c. 142A, § 17(10), and G. L. c. 93A.

Here, the trial judge instructed the jurors that, in addition to determining whether there was a violation under the specified subsections of the building code, they must also find whether that violation "came in response and a reliance on something [Chutehall was] asked to do, specifically, by the Downeys." Later, in response to a question by the deliberating jury, the judge instructed that the jurors must answer "an additional question, . . . 'Was the conduct which violated the Code the result of directions of the [Downeys] for [Chutehall]?'" In the circumstances of this case, the instructions and special question submitted to the jury were erroneous concerning the defense to liability.

"Having determined error, the next step in our analysis is to determine whether the [Downeys have] made a plausible showing that the trier of fact might have reached a different result." Campbell v. Cape & Islands Healthcare Servs., Inc., 81 Mass. App. Ct. 252 , 258-259 (2012) (quotation marks and citation omitted). The jury found, by special verdict, that Chutehall's violation of the building code was "the result of directions of the [Downeys]." In response to a question from the jury, they were further instructed that, if they found that the violation was the result of Downeys' directions, they need not proceed further and need not assess damages. Given the error in the instruction and special verdict question, there is no doubt that the jury would have reached a different result -- indeed, they would have been compelled to do so upon their finding of the building code violation. As a result, reversal is required. [Note 10] In addition, because the jury found that Chutehall violated the building code and we have concluded that Chutehall was not entitled to a waiver defense in the circumstances of this case, judgment on the c. 93A count premised on the c. 142A, § 17(10), violation must enter for the Downeys.

Accordingly, the judgment for Chutehall on the Downeys' c. 93A count is reversed, and judgment shall enter for the Downeys on that count. The matter is remanded for further

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proceedings concerning damages on that count. [Note 11], [Note 12]

So ordered.