The appellant (employee) sought unemployment benefits following his discharge by his employer. He was denied benefits on the ground that his discharge had been "attributable solely to deliberate misconduct in wilful disregard of the employing unit's interest" (G. L. c. 151A, Section 25 [e] , as amended through St. 1975, c. 684, Section 78) because he drove a forklift truck into a wall during working hours. The employee requested a hearing, and a
review examiner, whose decision in effect was affirmed by the board of review (see G. L. c. 151A, Section 41 [c]), ruled that the discharge was "due to deliberate misconduct within the meaning of" G. L. c. 151A, Section 25 (e)(2). The District Court judge affirmed the decision, finding it supported by substantial evidence. The case is before us on report from the District Court judge. See G. L. c. 151A, Section 42.
There was a conflict in the evidence about the employee's belief concerning his right to use the forklift truck. There was no claim that the employee struck the wall deliberately. The review examiner made no finding concerning the employee's state of mind at the time he used the forklift truck. An employee's mental state is an important issue under G. L. c. 151A, Section 25 (e) (2). See Garfield v. Director of the Div. of Employment Security, ante 94, 97 (1979); Smith v. Director of the Div. of Employment Security, 376 Mass. 563 , 566 (1978); Goodridge v. Director of the Div. of Employment Security, 375 Mass. 434 , 437 (1978). In the absence of any finding on the basic factual issue of the employee's state of mind, the agency decision cannot stand. G. L. c. 30A, Section 11 (8). Smith v. Director of the Div. of Employment Security, supra at 566. That there may be substantial evidence in the record to support the agency decision is not dispositive. An administrative agency must make findings on each factual issue essential to its decision. G. L. c. 30A, Section 11 (8). Because the trier of fact may draw inferences and judge the credibility of witnesses, we cannot say with confidence that there was no substantial evidence that would support a decision favorable to the employer.
The judgment is reversed. Judgment shall be entered in the District Court remanding this matter to the Division of Employment Security for further proceedings consistent with this decision.
[Note 1] Gillette Company, the appellant's former employer.