EMERSON HOSPITAL vs. RATE SETTING COMMISSION.

LYNCH, J. Emerson Hospital (Emerson) seeks review of a decision of the Rate Setting Commission (commission) pursuant to G. L. c. 176A, Section 5 (1988 ed.). The commission denied Emerson the necessary authorization under the hospital's reimbursement agreement with Blue Cross of Massachusetts, Inc. (Blue Cross), to recover an increase in the cost of utilities caused by an expansion of the hospital's facilities. Emerson contends that the commission's decision violated its own administrative regulation, and therefore was based on an error of law, unsupported by substantial evidence,

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arbitrary and capricious, an abuse of discretion, and otherwise not in accordance with law. A single justice of this court reserved and reported the case without decision to the full court, and we now affirm the commission's decision. [Note 1]

The following facts are not in dispute. Reimbursement by Blue Cross to Emerson for hospital services in fiscal years 1986, 1987, and 1988 was governed by a contract between the two known as HA-30, subject to review by the commission under G. L. c. 176A, Section 5. The contract is modeled on an industry-wide master agreement negotiated by Blue Cross and the Massachusetts Hospital Association and approved by the commission. See G. L. c. 176A, Section 5, sixth par. - ninth par. Under HA-30, Emerson's capital costs are reimbursed to the extent they are "reasonable." However, the contract fixed the amount that Blue Cross will reimburse Emerson for operating costs at a "Maximum Allowable Cost," or MAC. If Emerson's actual operating costs in a given year exceed the MAC, "it must absorb the loss. Conversely, if [Emerson's] actual costs are less than its MAC, [the] hospital may retain the difference. Thus, the hospital is rewarded for improved efficiency and cost containment." Goddard Memorial Hosp. v. Rate Setting Comm'n, 403 Mass. 736, 738 (1989).

The contract defines the MAC as Emerson's audited costs for 1984, the base year, [Note 2] adjusted to account for inflation, changes in the volume of services delivered by Emerson, and

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certain exception cost allowances. One such exception allowance covers increases in operating costs associated with a capital project that has received "Determination of Need" (DoN) approval from the Department of Public Health. These expenses, HA-30 provides, are "eligible for recognition as an exception," subject to the commission's approval. Of course, the effect of such exceptions is to increase Emerson's payment from Blue Cross for operating expenses in the relevant fiscal year.

In September, 1983, Emerson obtained DoN approval for a construction project expanding its size and adding new beds. As amended in August, 1985, the project called for the construction of one new building and the renovation of an existing building. The first phase of the project went into operation in September, 1987, the last month of Emerson's 1987 fiscal year.

In January, 1988, Emerson filed an exception request with the commission seeking, in pertinent part, $16,631 in increased operating costs incurred in operating its newly-opened facilities. Nearly all of these expenses ($14,685) represented increases in utilities costs. The commission's analysis of Emerson's request focused on the plant operations "cost center," a figure that bundles together a number of operating expenses, including utilities. Because unrelated cost reductions exceeded the increase in utilities associated with operating the new facilities, the net of expenses incurred in the plant operations cost center for the fiscal year 1987 was less than the 1984 base year operating costs adjusted for inflation. Thus Emerson's MAC, even without a specific allowance for the increased utilities expenses, exceeded its actual operating costs. Therefore, reasoning that Emerson had a "sufficient base to cover the rate year costs," the commission disapproved the exception request.

In this action, Emerson argues that the commission's decision violated one of its own regulations. That regulation provides, in part: "The Commission shall not offset against the approved DoN exception cost allowance adjustments to patient care costs when such adjustments are unrelated to the

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DoN." 114.1 Code Mass. Regs. Section 27.03 (3) (c) (1986). The commission violated this regulation, Emerson contends, by examining only the sum of operating costs reflected in the plant operations cost center, effectively offsetting the increases in utilities costs associated with the expansion project against management savings unrelated to the project. Emerson suggests that the regulation requires the commission to examine utilities expenses as a separate cost item, rather than follow its standard methodology of not dissecting the cost centers into smaller accounting units. We disagree.

As a threshold matter, we note that the commission's interpretations of HA-30 and the regulations passed to govern its implementation are entitled to substantial deference. Goddard Memorial Hosp., supra at 744. In reviewing Emerson's claim, this court must "give due weight to the experience, technical competence, and specialized knowledge of the agency, as well as to the discretionary authority conferred upon it." G. L. c. 30A, Section 14 (7) (1988 ed.) (expressly invoked by G. L. c. 176A, Section 5, eighteenth par.). The commission's decision survives scrutiny under this standard.

A close reading of the regulation in question reveals that it is not applicable in this situation. The regulation states that the commission may not offset unrelated cost adjustments against an "approved DoN exception cost allowance" (emphasis added). 114.1 Code Mass. Regs. Section 27.03 (3) (c). The salient word "approved" in this regulation shifts the terminology of Section 27.03 (3), which in prior paragraphs specifically refers to "DoN exception request[s]." Id. at Section 27.03 (3) (first par.), (3) (b). Thus, the regulation invoked by Emerson seems specifically to exclude from its scope exception requests that have not been approved, such as Emerson's. We interpret administrative regulations according to traditional rules of statutory construction, and thus we consider none of the words of a regulation to be superfluous. Hellman v. Board of Registration in Medicine, 404 Mass. 800, 803 (1989). Nevertheless, Emerson argues that this court should construe the regulation to apply to unapproved exception requests because the regulation occurs amid a series of rules

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governing the exception approval process. See 114.1 Code Mass. Regs. Section 27.03 (3). Whatever inferential value the placement of the regulation may have in this instance, however, cannot justify a construction of the regulation that contradicts its plain language.

Emerson further contends that the policy interest embodied in HA-30, namely containing hospital costs, dictates that the regulation must apply to its exception request. HA-30 rewards management efficiency by permitting Emerson to retain the excess of the fixed MAC payment over the hospital's actual costs. Goddard Memorial Hosp., supra at 738. Emerson argues that, by analyzing only the plant operations cost center in this instance, the commission effectively offset management savings in one area against cost increases in another, reducing the hospital's profit from cost savings. Thus, the commission arguably undermined the hospital's incentive to contain operating costs. In order to avoid this effect and to maintain the incentive to efficient management, according to Emerson, the commission should be required to examine utilities expenses in isolation from the other cost items reflected in the plant operations cost center.

This policy argument is not persuasive. It is not practical to require the commission to analyze utilities costs individually because, as Emerson concedes, such costs cut across hospital departments and therefore cannot be accurately attributed to the various hospital units. As a result, under the methodology for which Emerson argues, it would be difficult, if not impossible, to verify the information contained in exception requests. In addition, G. L. c. 176A, Section 5, twelfth par., commits to the commission's discretion the choice of which data it will examine in determining whether an exception is allowable under HA-30. Therefore the commission's choice of cost centers as the appropriate accounting unit is owed deference, and this court will overrule that choice only if it is unreasonable. Kraft v. Commissioner of Pub. Welfare, 398 Mass. 357, 366 (1986). We view the commission's methodology as a reasonable compromise between practical accounting limitations and the goal of documenting and rewarding

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cost efficiencies. We conclude that 114.1 Code Mass. Regs. Section 27.03 (3) (c), by its plain terms and for policy reasons, cannot be construed to apply to Emerson's exception request.

Stripped of that regulation, Emerson's claim reduces to the argument that the commission's denial of the requested exception was arbitrary, capricious, or unsupported by substantial evidence. Under HA-30, incremental increases in operating costs associated with a DoN-approved project are not automatically approvable, but are "eligible for recognition as an exception . . . subject to any specific criteria for reasonableness which are established by the Commission." The commission in turn has formulated a variety of tests under which exception requests for incremental operating costs are screened for reasonableness. See 114.1 Code Mass. Regs. Section 27.03 (3). The underlying concern of these tests is that exception allowances, together with the MAC, fairly reflect the hospital's operating costs. Thus, the relevant regulations require that the commission take into account existing wage and staffing patterns at the hospital, id. at Section 27.03 (3) (b); whether the increased expenses have been accounted for through volume allowances, id. at Section 27.03 (3) (d); and, in cases involving hospital expansion, comparative costs in similar units at Emerson and other hospitals, id. at Section 27.03 (3) (e) (3) (c). Taken together, these regulations reflect a concern that exception allowances be "reasonable" in light of actual operating costs. The commission's denial of Emerson's exception request on the ground that its existing MAC was sufficient to cover operating expenses was entirely consistent with this focus. There is no basis for holding the commission's action to be arbitrary, capricious, or unsupported by the evidence.

In conclusion, we hold that 114.1 Code Mass. Regs. Section 27.03 (3) (c) does not prevent the commission from analyzing unapproved exception requests on the basis of cost centers. We further hold that the commission's disapproval of Emerson's exception request in this case was neither arbitrary,

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capricious, nor unsupported by substantial evidence. Judgment is to enter affirming the commission's decision.

So ordered.