POLAROID CORPORATION vs. THE TRAVELERS INDEMNITY COMPANY & others. [Note 1]

WILKINS, J. Polaroid Corporation brought this action against its comprehensive general liability insurers seeking recovery of defense and settlement costs that Polaroid incurred in the defense and settlement of claims against it arising from the discharge of pollutants by Cannons Engineering Corporation (Cannons), Polaroid's former waste processor. Claims against Polaroid were asserted in 1986 by the Massachusetts Department of Environmental Quality Engineering, the New Hampshire Environmental Protection Bureau, and the United States Environmental Protection Agency (EPA) (under the Comprehensive Environmental Response, Compensation, and Liability Act, 42 U.S.C. Section 9601 et seq. [1988] [CERCLA]), with respect to sites operated by Cannons in Bridgewater and Plymouth, Massachusetts, and in Nashua and Londonderry, New Hampshire. [Note 2] Polaroid's general liability carriers declined to defend or to indemnify Polaroid for the Cannons claims. In response to the Cannons claims, Polaroid and others agreed to undertake certain removal actions, and on July 6, 1988, Polaroid entered into a partial consent decree with the EPA. [Note 3] On August 26, 1988, Polaroid commenced this action. Polaroid asserted that its insurers had a duty to defend and to indemnify it as to the Cannons claims and that the carriers' conduct violated G. L. c. 93A (1990 ed.) and G. L. c. 176D (1990 ed.).

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Numerous questions of law were considered in the Superior Court on motions for partial summary judgment. Ultimately, in April, 1992, a final judgment was entered declaring that Polaroid's primary carriers had a duty to defend Polaroid with respect to the Cannons claims. [Note 4] That obligation to defend was limited to the period prior to September 28, 1990, the date on which a partial summary judgment had been allowed, in favor of the insurers, determining that the insurers had no duty to indemnify Polaroid with respect to any aspect of the Cannons claims. The final judgment declared that Polaroid's primary insurers had no additional obligation to Polaroid concerning the Cannons claims; that there was no violation of G. L. c. 93A and G. L. c. 176D; and that none of Polaroid's umbrella and excess insurers had any duty to indemnify it with respect to the Cannons claims. That final judgment, pursuant to an earlier partial summary judgment, also allowed Lexington Insurance Company to reform four policies that it had issued to Polaroid so as "to contain `sudden and accidental' pollution exclusions." We granted an application for direct appellate review of Polaroid's appeal.

Polaroid appeals asserting that the final judgment is in error. It claims that (1) the determination that its insurers have no duty to indemnify Polaroid is based on an erroneous interpretation of the pollution exclusion and on an erroneous interpretation of the summary judgment record; (2) the dismissal of its G. L. c. 93A and G. L. c. 176D claims was error; (3) the Lexington Insurance Company policies should not have been reformed to include pollution exclusions; and (4) the insurers who had a duty to defend the Cannons claims and violated that duty are liable for Polaroid's settlement costs even if the Cannons claims are not within the coverage of the policies issued to Polaroid. Additional facts bearing on the various issues will be presented where appropriate. We affirm the judgment.

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1. The pollution exclusion. Polaroid challenges the summary judgment determination that property damage caused by the releases at the Cannons sites is not covered under the various comprehensive general liability policies. That determination was based on the language of the pollution exclusion which, with one exception, eliminates coverage of claims for "property damage arising out of the discharge, dispersal, release or escape of smoke, vapors, soot, fumes, acids, alkalis, toxic chemicals, liquids or gases, waste materials or other irritants, contaminants or pollutants into or upon land, the atmosphere or any watercourse, or body of water." The one exception provides that the "exclusion does not apply if any such discharge, dispersal, release or escape is sudden and accidental."

This court considered the "sudden and accidental" language in the pollution exclusion in Goodman v. Aetna Casualty & Sur. Co., 412 Mass. 807 (1992); Liberty Mut. Ins. Co. v. SCA Servs., Inc., 412 Mass. 330 (1992); Lumbermens Mut. Casualty Co. v. Belleville Indus., Inc., 407 Mass. 675 (1990); and Hazen Paper Co. v. United States Fidelity & Guar. Co., 407 Mass. 689 (1990). We adhere to what we said in those cases. Polaroid argues that, on the summary judgment record, there is a dispute of material fact on the question whether the discharges at the Cannons sites were sudden and accidental. We disagree.

The record establishes that the releases of pollutants were not sudden and accidental. The motion judge who passed on the coverage question stated that "Polaroid has conceded that the release of the toxic chemicals by Cannons was not sudden and accidental." Nowhere in its discussion of this issue in its brief and in its reply brief does Polaroid deny the accuracy of the judge's statement. [Note 5] Moreover, the uncontroverted affidavit of an hydrogeologist, based on his review of numerous reports, evaluations, and other data, states that at

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each of the Cannons sites "the discharge of pollutants into the environment happened gradually, over a lengthy period of time." He added that he found "no evidence of a sudden (abrupt) discharge of pollutants at any of the four sites." [Note 6]

Polaroid argues that, in determining whether a discharge of a pollutant was sudden and accidental within the meaning of those words in the pollution exclusion, the perspective of the insured is controlling. Polaroid did not intend the discharge of pollutants, and we may assume, without deciding, that from its point of view those discharges were sudden and accidental. The question for us is whether there is any dispute of material fact on the question whether the discharges were sudden and accidental. If a discharge was intentional or not sudden, the pollution exclusion denies coverage. The policy language does not call for the assessment of "accidental" or "sudden" from the insured's perspective. Policy language does, however, define an "occurrence" by referring to "property damage neither expected nor intended from the standpoint of the insured" (emphasis supplied). The distinctive absence from the pollution exclusion of the words "from the standpoint of the insured" is significant for our purposes. See Lumbermens Mut. Casualty Co. v. Belleville Indus., supra at 679. If a third person who discharged a pollutant did so intentionally, the pollution exclusion denies coverage, even to an innocent insured, for any resulting property damage. The point of view of the insured is immaterial. See A. Johnson & Co. v. Aetna Casualty & Sur. Co., 933 F.2d 66, 74 (1st Cir. 1991) (Maine law); Powers Chemco, Inc. v. Federal Ins. Co.,

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74 N.Y.2d 910, 911 (1989). On the summary judgment record, the discharges were not sudden and accidental. [Note 7]

2. General Laws c. 93A and c. 176D. We reject Polaroid's challenge to the dismissal of its claims against its primary carriers under G. L. c. 93A and G. L. c. 176D. The claims are based on the primary insurers' refusals promptly to defend Polaroid against the Cannons claims.

In its August, 1988, complaint, Polaroid alleged that each of its comprehensive general liability insurers had a duty to defend it with respect to the Cannons claims. Insurers, in declining to defend the claims, raised various contentions, including arguments that (1) the obligation to defend applied to suits, and no suit had been commenced against Polaroid; (2) the discharges of pollutants were not "sudden and accidental" and hence not covered; and (3) cleanup costs were not "damages" and thus they were not covered losses under the policies. Following this court's June, 1990, opinion in Hazen Paper Co. v. United States Fidelity & Guar. Co., 407 Mass. 689 (1990), in which certain issues concerning pollution claims were concluded against insurers, the defendant primary insurers (who, under the rules established in the Hazen case, had a duty to defend the Cannons claims) agreed to

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reimburse Polaroid for its defense costs and did so. On September 28, 1990, a motion judge concluded that, because of the pollution exclusion, there was no coverage of the Cannons claims, thereby terminating any further duty to defend those claims.

When the Cannons claims were first advanced against Polaroid, an insurer could reasonably have concluded that no aspect of the Cannons claims was within the scope of its coverage and that, therefore, there was no duty to defend Polaroid. See Hazen Paper Co. v. United States Fidelity & Guar. Co., supra at 693-694, 700 (close question whether letter from EPA is "suit" requiring defense; deciding the environmental cleanup costs are "damages," following majority rule). In such circumstances, an insurer's refusal to defend, even if ultimately determined to be wrong, does not support a claim under G. L. c. 93A. See Boston Symphony Orchestra, Inc. v. Commercial Union Ins. Co., 406 Mass. 7, 14-15 (1989). [Note 8]

Polaroid's claim that G. L. c. 93A, Section 11, was violated by its primary insurers' violations of certain provisions of G. L. c. 176D, Section 3, cl. 9, is of significance only to the extent that the alleged wrongful conduct was a violation of G. L. c. 93A, Section 2 ("unfair or deceptive acts or practices"). A consumer asserting a claim under G. L. c. 93A, Section 9, may recover for violations of G. L. c. 176D, Section 3, cl. 9, without regard to whether the violation was unlawful under G. L. c. 93A, Section 2, because of the explicit statement to that effect in Section 9. Polaroid, however, asserts rights under G. L. c. 93A, Section 11, as one engaged in trade or commerce, and Section 11 does not grant an independent right to recover for violations of G. L. c. 176D, Section 3, cl. 9. See Jet Line Servs., Inc. v. American Employers Ins. Co., 404 Mass. 706, 717 n.11 (1989).

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Polaroid makes no attempt in its brief to demonstrate, insurer by insurer, that by one or more unfair acts or practices an insurer caused Polaroid a loss of money or property, beyond its assertions that insurers refused to defend the Cannons claims (a point we have disposed of). Polaroid's senior corporate counsel testified on deposition that all three primary insurers gave specific detailed reasons with respect to their denial of coverage. Any particular omission of a primary insurer in the handling and investigation of the Cannons claims caused no loss to Polaroid because the insurers ultimately assumed Polaroid's defense costs.

3. Reformation of insurance policies. Polaroid argues that summary judgment should not have been granted in favor of Lexington Insurance Company (Lexington) on Lexington's counterclaim that sought, on the basis of mutual mistake, to reform four Lexington umbrella coverage policies issued to Polaroid. The judgment directed that each policy was reformed to include a pollution exclusion identical to the pollution exclusion that we have discussed in the first numbered section of this opinion. [Note 9]

Before November, 1979, Polaroid had a series of yearly umbrella policies issued by National Union Fire Insurance Co., each of which contained a pollution exclusion. In November, 1979, Polaroid turned to Lexington for umbrella coverage, and between November, 1979, and April, 1983, Lexington issued four umbrella policies to Polaroid, none of which contained a pollution exclusion. In April, 1983, Polaroid canceled the fourth of the Lexington umbrella policies

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and obtained umbrella coverage from Royal Indemnity Co. That successor policy did have a pollution exclusion.

If the language of a written instrument does not reflect the true intent of both parties, the mutual mistake is reformable. Mickelson v. Barnet, 390 Mass. 786, 791 (1984). Fireman's Fund Ins. Co. v. Shapiro, 286 Mass. 577, 582 (1934). The mistake must either be mutual (Mickelson v. Barnet, supra) or be made by one party and known to the other party (see Century Plastic Corp. v. Tupper Corp., 333 Mass. 531, 535 [1956]; Torrao v. Cox, 26 Mass. App. Ct. 247, 250 [1988]). To be entitled to reformation, a party must present full, clear, and decisive proof of mistake. See Mickelson v. Barnet, supra at 792, and cases cited. The parol evidence rule does not bar extrinsic proof of intent in these circumstances. Id. Insurance policies may be reformed on the same principles. See Mates v. Penn Mutual Life Ins. Co., 316 Mass. 303, 306 (1944); Fireman's Fund Ins. Co. v. Shapiro, supra.

In order to prevail on its motion for summary judgment, Lexington had the burden of establishing that there was no dispute of material fact on all the relevant issues, particularly concerning Polaroid's intent and Lexington's intent as to the inclusion of a pollution exclusion in the policies. Community Nat'l Bank v. Dawes, 369 Mass. 550, 554 (1976). Moreover, as we have said, Lexington had to establish that the undisputed material facts fully, clearly, and decisively showed a mutual mistake. In our discussion, we are concerned with whether there was an adequate showing of no dispute of material fact concerning a mistake shared by both parties as to the inclusion of a pollution exclusion in the four policies. Century Plastic Corp. v. Tupper Corp., supra at 534.

There was clear and decisive evidence that Polaroid believed that its umbrella policies from Lexington included a pollution exclusion. The record presents no dispute of material fact as to that evidence. In Polaroid's application to Lexington for umbrella coverage, made through its broker in November, 1979, certain desired extensions of coverage beyond Polaroid's then current coverage were listed. Greater

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coverage for losses caused by pollution was not listed. [Note 10] In October, 1979, just before the Lexington policy was issued, Polaroid's broker sought excess coverage, above Lexington's upcoming umbrella coverage, and wrote to a prospective insurer that the terms and conditions of Lexington's coverage were the same as those of Polaroid's then current umbrella insurer (with an exception not relevant here). There was uncontroverted evidence from a person involved in underwriting the Polaroid account that Polaroid did not request or discuss broadening its coverage under the Lexington umbrella policy beyond that already provided to Polaroid by its umbrella insurer. Finally, as further indication of Polaroid's understanding of the coverage provided by its Lexington umbrella policies, there was uncontroverted evidence, by document and deposition, that Polaroid was advised by its broker and its director of risk management to consider broader pollution coverage because the current (1982) coverage (including Lexington's) contained pollution exclusion clauses. The fact that in 1986 Polaroid knew that the Lexington policies did not have pollution exclusions does nothing to controvert the evidence of its contrary understanding when the Lexington policies were issued. Polaroid has presented no evidence to put in issue the facts showing that Polaroid believed and understood, when the Lexington policies were issued, that the Lexington policies were intended to include a pollution exclusion. [Note 11]

Lexington's intention to include a pollution exclusion endorsement on each Polaroid policy is demonstrated by uncontested facts. The vice president of Lexington's casualty underwriting department during the period when the policies in

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question were issued to Polaroid indicated that Lexington has intended to incorporate a pollution exclusion in all liability insurance policies issued since 1975; that all underwriters were instructed to make certain that all umbrella policies contained a pollution exclusion endorsement; and that Lexington intended that all such policies contain, at minimum, an endorsement that included a "sudden and accidental" pollution exclusion. A former assistant vice president of Lexington, who had served as manager of its umbrella and excess underwriting department from 1979 to 1981, indicated he was not aware of any liability policy issued to any Lexington insured, during the time relevant to this case, that did not contain a pollution exclusion. [Note 12]

Polaroid does not directly contradict this evidence of Lexington's general intention. It relies rather on the inference that it says should be drawn from the presence of different endorsements and from changes in the four policies issued to

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it. [Note 13] The argument is that we should draw the inference that Lexington would not have made the changes that it did without also adding a pollution exclusion endorsement if Lexington had really intended that there be a pollution exclusion in the policies. In other words, Polaroid relies on the fact of the repetition of the alleged mistake to argue that one must infer that there was no mistake. Such an inference is not warranted as a basis for concluding that there is a dispute of material fact as to Lexington's intention. Without any other supporting evidence, it would be unreasonable to draw an inference of Lexington's intention to omit the pollution exclusion in the face of the uncontroverted statements of company policy to include a pollution exclusion endorsement in each umbrella policy issued during the relevant period. [Note 14] The absence of the pollution exclusion from the policies does not raise a genuine issue of material fact concerning Lexington's intention. See Federal Deposit Ins. Corp. v. Csongor, 391 Mass. 737, 742-743 (1984).

Polaroid briefly argues that Lexington should be barred by laches from making its mutual mistake argument. Polaroid raised laches as an affirmative defense to Lexington's counterclaim for reformation, but laches is not discussed in the motion judge's decision on reformation. The equitable defense of laches will bar a party from asserting a claim if the

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party so unreasonably delayed in bringing the claim that it caused some injury or prejudice to the defendant. See Yetman v. Cambridge, 7 Mass. App. Ct. 700, 707 (1979). Polaroid was given time to respond to Lexington's motion for summary judgment on the reformation issue. On this summary judgment record it appears that Polaroid was not prejudiced by Lexington's delay because no material fact is in dispute on this issue. Lexington is not barred by laches from seeking reformation.

4. Consequences of the breach of a duty to defend. Polaroid argues, as an entirely independent ground for its insurers' liability to pay its settlement costs, that, if an insurer in breach of its obligation to defend a claim declines to defend that claim, the insurer must pay the amount of any reasonable settlement that the insured makes, without regard to whether the claim was one for which coverage was provided. [Note 15]

We consider the issue in the circumstances of this case where the insurers have demonstrated conclusively that the Cannons claims were not covered under the policies issued to Polaroid. We conclude that, in this case, no insurer is liable for the amount that Polaroid paid in settlement of the Cannons claims.

Polaroid finds support for its position in Camp Dresser & McKee, Inc. v. Home Ins. Co., 30 Mass. App. Ct. 318, 325-326 (1991) (Camp Dresser). [Note 16] The Camp Dresser opinion notes a division of authority around the country (id. at 326

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n.6 & n.7) and concluded that this court's opinion in Berke Moore Co. v. Lumbermens Mut. Casualty Co., 345 Mass. 66, 70-71 (1962) (Berke Moore), supported the view that an insurer improperly declining defense of a claim is "liable for the reasonable costs of both defense and settlement." Camp Dresser, supra at 326.

No opinion of this court has passed on this issue. The Berke Moore opinion does not provide the support that the Camp Dresser opinion attributes to it. [Note 17] The Berke Moore opinion holds that, if an insured settles a claim that its insurer improperly declined to defend, the insurer may not avoid liability by reliance on a policy provision that limits its obligation to paying either the amount of a final judgment or the amount of a settlement consented to by it. Berke Moore, supra at 71-72. Certainly, the Berke Moore case does not hold that an insurer that improperly declines to defend a claim is liable automatically for the amount of any settlement reached. The case was remanded for a determination of the reasonableness of the settlement. Id. at 73. That opinion does not concern an insurer's right to argue that the underlying claim that its insured settled was not in fact covered in any respect under the insurance policy. Indeed, the issue with which we are concerned was not raised in the Berke Moore case. [Note 18]

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Polaroid presents its argument in terms of its right to damages arising from its insurers' breaches of their contractual duties to defend the Cannons claims. Polaroid rightly does not argue that it is automatically entitled to indemnity under various policies because of the breach of the duty to defend. [Note 19] A failure to defend does not bar an insurer from contesting its indemnity obligation. We are concerned, therefore, not with a claim for automatic indemnity because of a breach of a duty to defend but rather with a claim for contract damages because of such a breach. Certainly the insurers are liable in contract to Polaroid for its defense costs (up to the time that it was determined that the Cannons claims were not covered by the various policies). The insurers agree, and that point is not in issue.

The question is whether contract damages should include the amounts Polaroid paid in settlement of the Cannons claims. Contract damages are "those that cannot be reasonably prevented and arise naturally from the breach, or which are reasonably contemplated by the parties." Delano Growers' Coop. Winery v. Supreme Wine Co., 393 Mass. 666, 680 (1985). Polaroid makes no claim that it was forced to settle the Cannons claims because its insurers had declined to defend those claims.

Our appropriate focus is on the question whether, in some way, the amounts paid in settlement arose naturally from the breach so as to be recoverable as contract damages. We align ourselves with those authorities that treat an insurer's unjustified refusal to defend as a breach of contract and seek then to determine what is recoverable as contract damages. If an underlying claim (such as the Cannons claims) is not within the coverage of an insurance policy, an insurer's improper failure to defend that claim would not ordinarily be a cause of any payment that the insured made in settlement of that

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claim (or to satisfy a judgment based on that claim). [Note 20] See Afcan v. Mutual Fire, Marine & Inland Ins. Co., 595 P.2d 638, 647 (Alaska 1979); Hirst v. St. Paul Fire & Marine Ins. Co., 106 Idaho 792, 798-799 (Ct. App. 1984); Fireman's Fund Ins. Co. v. Rairigh, 59 Md. App. 305, 316-320 (1984); St. Paul Ins. Co. v. Bischoff, 150 Mich. App. 609, 612-613 (1986); Servidone Constr. Corp. v. Security Ins. Co. of Hartford, 64 N.Y.2d 419, 423-424 (1985); Timberline Equip. Co. v. St. Paul Fire & Marine Ins. Co., 281 Or. 639, 646 (1978); R. Keeton & A. Widiss, Insurance Law Section 9.5(b)(1)(i), at 1046 (1988) ("the insurer is liable for any good faith settlement within the policy limits -- subject, of course, to the insurer's right to an adjudication that the coverage applied to the loss"); A. Windt, Insurance Claims and Disputes Section 4.35, at 213 (1988) ("When a contract is breached, the injured party is entitled to receive what would have been obtained if there had been no breach; the injured party is not entitled to receive more"). Contra, e.g., Wint v. Fidelity & Casualty Co. of New York, 9 Cal. 3d 257, 261 (1973); Missionaries of the Co. of Mary, Inc. v. Aetna Casualty & Sur. Co., 155 Conn. 104, 113-114 (1967); Clemmons v. Travelers Ins. Co., 88 Ill. 2d 469, 479 (1981); Nixon v. Liberty Mut. Ins. Co., 255 N.C. 106, 112-113 (1961); Conanicut Marine Servs., Inc. v. Insurance Co. of N. Am., 511 A.2d 967, 971 (R.I. 1986).

When an insurer's good faith refusal to defend an insured is ruled to have been unjustified, there is no reason not to apply normal contract damages principles. See Ficara v. Belleau, 331 Mass. 80, 82-83 (1954). Even when an insurer's conduct is unfair or deceptive in violation of G. L. c. 93A, the insured must prove that the insurer's conduct was the

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cause of any loss it sustained. See International Fidelity Ins. Co. v. Wilson, 387 Mass. 841, 850 (1983). Courts that have not applied these principles have not explained in any detail why they have chosen to abandon contract damage principles and thereby award the amount of any reasonable settlement (at least up to policy limits) as damages. The statement made by some courts that the insurer is estopped to deny liability is simply a conclusion and fails to recognize that no estoppel is involved in any traditional sense because, in refusing to defend a claim, an insurer makes no misrepresentation on which the insured relies to its detriment. See Merrimack Mut. Fire Ins. Co. v. Nonaka, 414 Mass. 187, 189 (1993).

Because an insurer should be liable for the natural consequences of a breach of contract that places its insured in a worse position, an obligation to pay settlement costs could result from a breach of the duty to defend. For example, if an insured lacks financial resources sufficient to maintain a proper defense, an insured's losses in the underlying claim could well be the result of a breach of the duty to defend. Also, delay in determining an insurer's defense obligation and delay in the settlement of the claim could make it more difficult for an insured to prove that the underlying claim that it settled fell within policy coverage. [Note 21] We, therefore, agree with the Court of Appeals of New York that an insurer that wrongfully declines to defend a claim will have the burden of proving that the claim was not within its policy's coverage. Servidone Constr. Corp. v. Security Ins. Co., supra at 425. [Note 22] In this case, the record demonstrates, as we indicated in the first numbered section of this opinion, that there

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was no coverage of the Cannons claims, and thus the insurers have met that burden.

Polaroid argues that, if a defense-defaulting insurer may raise a coverage question as to a settled claim, the insurer runs no substantial risk in declining to defend the claim. The insurer's only risk, so the argument goes, is that, if it loses its claim that it has no defense obligation, the insurer will have to pay defense costs, amounts it would have to pay anyway if it assumed the defense immediately. This argument ignores the benefit of controlling the defense, and the risk of a settlement at an amount that is reasonable but higher than that for which the insurer could have settled the case. This argument also assumes that an insurer will choose to do the wrong thing, a course of conduct that may adversely affect its reputation in a competitive commercial insurance underwriting market. Even more significant is the likely impact in such a case of G. L. c. 93A with its provisions for damages and attorneys' fees where an insurer's acts are unfair or deceptive. The rule we adopt does not provide a safe harbor for an insurer that improperly declines to defend a claim.

The Appeals Court gave one policy reason for the desirability of the rule that denies a defense-defaulting insurer the right to argue that a settled claim was not within the policy coverage. It concluded that such a rule encouraged settlements, a worthy goal because of court congestion. Camp Dresser & McKee, Inc. v. Home Ins. Co., 30 Mass. App. Ct. 318, 326 (1991). The incentive, however, is not always appropriate. That rule tends to encourage an insured, troubled as to whether its insurer has any indemnity obligation as to a claim, to settle the claim and thereby conclusively resolve the coverage issue in its own favor. As we have concluded in this case, the rule is inappropriate to apply when it is clear that none of the underlying claims is within policy coverage. In such a case, at least, keeping the underlying claim out of the

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courtroom is not a sufficient justification for applying the rule. [Note 23]

Judgment affirmed.